Posted on 03 May 2005 at 08:35:43 by Mr.Spock.
| 
Antivirus software causes FileSystemObject calls to hang IIS
| Article ID | : | 295375 | | Last Review | : | February 1, 2005 | | Revision | : | 3.0 |
This article was previously published under Q295375 Important These steps may increase your security risk. These steps may also make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We recommend the process that this article describes to enable programs to operate as they are designed to, or to implement specific program capabilities. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this process in your particular environment. If you choose to implement this process, take any appropriate additional steps to help protect your system. We recommend that you use this process only if you really require this process.
Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect your system. SYMPTOMSWhen you browse to an Active Server Pages (ASP) page that contains FileSystemObject calls, the request for that page stops responding (hangs), and then eventually times out in the browser. CAUSE This problem occurs because the Script Blocking feature in Norton AntiVirus software blocks scripting operations that access the file system, such as FileSystemObject. Although this problem is prevalent in Active Server Pages (ASP) Web applications, it can also occur in other technologies, such as Windows Scripting. Note This problem occurs even if Norton AntiVirus has been disabled. In August 2003, Network Associates McAfee added a feature that is named Script Stopper. Script Stopper is similar to Norton AntiVirus Script Blocker. Currently, Script Stopper blocks access to the FileSystemObject. However, Script Stopper may do more than just block access. RESOLUTION Warning This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk. To resolve this problem in Norton AntiVirus, contact Norton AntiVirus Software Support. The following Symantec Web site describes how to remove the Script Blocking feature: Note You may have to reboot the server after you make the above-mentioned changes to the Norton AntiVirus software. To resolve this problem in McAfee VirusScan, contact McAfee Technical Support. Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. REFERENCES For more information about the McAfee, visit the following Web site: APPLIES TO| • | Microsoft Active Server Pages 4.0 |
| kbfso kbprb kbscript kbsecantivirus kbsecurity kbwebserver KB295375 |
 | Document ID:2001082912274906
Last Modified:10/12/2004 |
Turning off Script Blocking in Norton AntiVirus Situation:
You want to turn off (disable) the script blocking feature when using Norton AntiVirus.
Solution:
To disable Norton AntiVirus Script Blocking - Start Norton AntiVirus.
If Norton AntiVirus is installed as part of Norton SystemWorks or Norton Internet Security, then start that program. - Click Options.
If you see a menu, click Norton AntiVirus. - In the left pane, click Script Blocking.
- In the right pane, uncheck Enable Script Blocking (recommended).
- Click OK.
Translations of this Document:
Given the time needed to translate documents into other languages, the translated versions of this document may vary in content if the English document was updated with new information during the translation process. The English document always contains the most up-to-date information.
Available translations:
Deutsch
Français
<!-- PRINTER FRIENDLY BAR --> <!-- END PRINTER FRIENDLY NAVBAR -->
<!-- START RATE THIS DOCUMENT--><!-- END RATE THIS DOCUMENT -->Product(s): Norton AntiVirus 2003, Norton AntiVirus 2003 Professional Edition, Norton AntiVirus 2004, Norton AntiVirus 2004 Professional, Norton AntiVirus 2005, Norton AntiVirus 2005 3 User License
Operating System(s): Windows 98, Windows Me, Windows 2000, Windows XP
Date Created: 29/08/2001
| 
Staff | 
| 
| 
| 
-Active :1776
-Non active :0
